Refunds and replacements can only be issued if:
- the goods are damaged or defective
- the goods were purchased directly through dirteaworld.com
- the goods are returned within a 30 day period from receipt
We are unable to refund packages that have been opened or if they were purchased via third party sellers. We are also unable to refund Sale items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable.
Customers are also required to pay associated shipping fees when returning an order, and are responsible for ensuring the goods arrive safely. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If your circumstances align with our Returns Policy, please email firstname.lastname@example.org to coordinate, using the subject line RETURNS. We also require a receipt or proof of purchase.
There are certain situations where only partial refunds will be granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
If you haven’t received a refund, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, it is over 30 days and you still have not received your refund, please contact us at email@example.com.
We can only exchange items if they are defective or damaged. We are unable to replace packages that have been opened or if they were purchased via third party sellers.
Customers are required to pay associated shipping fees when returning an order for exchange, and are responsible for ensuring the goods arrive safely. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please take extra precautions during the winter months.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you need to exchange your item for a replacement, please send us an email at firstname.lastname@example.org with the subject line EXCHANGE.
If you would like to return an unwanted gift, please note that the refund will be made to the person who purchased the goods, via the original payment method.
Unfortunately, no refund or exchange can be made to the person who received the gift. Canceling an order
We can only cancel an order if it hasn't been processed by our fulfillment partner. Orders must therefore be canceled within 30 minutes of being placed, otherwise our return and refund procedures will need to be followed.
For any queries regarding order cancelations, please send us an email email@example.com with the subject line CANCELATION. Any other queries
For any other queries, please see our FAQs or contact our Customer Experience Team by emailing firstname.lastname@example.org.
The Team are available Monday-Friday 9am-5pm and will try to respond to all queries within 48 hours.